Tenant Support Staff

  • 26 May 2021 4:01 PM
    Message # 10559530

    JOB TITLE               Tenant Support Staff
    REPORTS TO         Housing Programs Manager

    SUPERVISES          N/A
    FSLA STATUS        Full Time, Non-Exempt
    LOCATION               Boulder, CO

    SUMMARY OF POSITION

    TGTHR seeks a Tenant Support Staff for 1440 Pine, a 40-unit permanent supportive housing complex for 18-24 year-olds experiencing homelessness. This person will be responsible for staffing the front desk at 1440 Pine during overnight shifts. Access to the apartment units will be staffed 24 hours a day, seven days a week to monitor access by tenants, visitors, service providers, etc. Tenant Support Staff will be trained in Positive Youth Development, Crisis De-escalation, Trauma Informed Care, and Housing First best practices. The primary role of Tenant Support Staff is to manage the secure access to the building and to assess and intervene in crisis or safety incidents. Additionally, the Tenant Support Staff will be responsible for documenting entry and exit from the building and maintaining a safe and welcoming entrance.

    PRIMARY RESPONSIBILITIES

         Commitment to building a culture of mutual accountability, liberation, and respect. Adherence to TGTHR's core values of justice, equity, diversity and inclusion.

         Greet 1440 Pine tenants and guests, manage sign-in of all people entering and exiting the building, handle inquiries, and direct them to the appropriate persons according to their needs.

         Maintain appearance and environment of waiting/front desk areas based on company standards and expectations.  

         Tasks related to the general upkeep of the office. Answering telephones, checking and sorting mail.

         Data entry as needed.

         Complete all required paperwork and exchange information with other staff members verbally and/or via email and shift logs.

         Work as a team member with other staff to maintain a safe and supportive environment for the residents.

         Enforce building policies and maintain boundaries in a consistent manner. Deny admission to individuals who may create unsafe or hostile conditions.

         Work closely with the Housing Programs Manager, Ross Property Manager, Transition Specialists, and other TGTHR Program Staff.

    PROFESSIONAL QUALIFICATIONS

         Required:

         Experience and knowledge of social justice issues, especially the intersection of youth homelessness and race, gender, sexuality, ability, immigration, and socioeconomics.

         Minimum of 21 years of age

         Must be able to pass a background check in accordance with local, state, and federal laws

         Knowledge of and ability to use Microsoft Office and Excel

         Meticulous attention to detail and very good organizing and troubleshooting skills

         An ability to multi-task and quickly shift between all facets of the job.

         Ability to perform accurate data entry and produce high quality, professional work

         Willingness to grow, learn and empower others

         Strong verbal communication, written communication, and interpersonal skills

         Sensitivity to the needs of individuals in the care of TGTHR

         Experience with databases

         Some evening and weekend work is required. Must have reliable transportation.

         Preferred:

         Bachelor’s degree

         Previous experience working with/knowledge of databases.

         Nonprofit or related experience and a willingness to learn

    COMPENSATION

    TGTHR offers competitive compensation and benefits such as medical, dental, vision, and accident insurance, paid time off/sick leave/parental leave/paid holidays/bereavement leave, employee assistance program/counseling services, development and educational opportunities and a 403(b) retirement plan.

    Salary Range: $18 per hour

    TO APPLY

    Email resume and cover letter to: hrcontact@TGTHR.org with the subject line “(job title)”.

    TGTHR is a drug-free workplace. Candidates and employees must be able to pass a criminal background check.

    TGTHR is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are strategically invested in creating an equitable, diverse, just, and inclusive work environment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to age (40 or older), race, color, ethnicity, national origin, ancestry, genetic information, belief, religion, creed, ability, gender, sexual orientation, gender identity, gender expression, pregnancy (including childbirth, lactation, and related conditions), family or parental status, military or veteran status […], or any other status protected by the federal, state, and local laws or regulations in the locations where we operate.

    ABOUT TGTHR

    At TGTHR (formerly Attention Homes), we are building a movement that galvanizes communities, empowers young people, and puts an end to youth homelessness. We won’t stop until every young person is valued, empowered and safe. For youth between the ages of 12-24 we provide employment assistance, education programs, supportive housing, short-term housing, long-term housing navigation, support and inclusivity groups, family coaching services, life-skills development, mental and physical wellness support, and an array of individual and group activities.

    The following values guide all of our efforts:

         We believe growth is rooted in relationships.

         We believe in wildly celebrating resilience.

         We believe there is strength in diversity.

         We believe in promoting youth voices.

         We believe that housing is a fundamental right.

    TGTHR consciously and continuously strives to create a diverse and inclusive organization. We are dedicated to the promotion of social justice, equity, inclusivity, and non-violence for all individuals.

    We are a not-for-profit organization, registered as a 501(c)3. For more information, visit www.TGTHR.org.

    ABOUT YOU

    If you’re inspired by our mission and values, and committed to helping underserved populations, we’d love to have you join us in this effort!

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