EMERGENCY FAMILY ASSISTANCE ASSOCIATION

Job Title:Temporary Development Database Administrator

Work Schedule:Anticipated schedule for training and coverage during leave of absence

•2-week training to begin as early as August 17 and end no later than September 18: 25 hours / week

•After 2-week training complete – October 9: 15 hours / week

•October 12 – January 8: 40 hours / week

•January 11 – January 31: 25 hours / week

Reports to:Director of Development & Communications

Position Summary

The Development Database Administrator is chiefly responsible for data entry and gift acknowledgement, donor data management and overall database administration. This includes entering, cleaning, and reviewing data, as well as managing data extraction, reporting, and reconciling across departments. This role also includes creating and mailing both bulk and custom acknowledgment letters in physical and digital forms, and responding to donor questions and requests related to gifts.

Responsibilities

Gift Entry, Acknowledgments & Reconciliation (50%):

•Manages entry and acknowledgment of all gifts via mail, credit card, online, direct deposit, and stock transfer.

•Enters gift and donor data into fundraising database software with appropriate/accurate coding.

•Produces acknowledgement letters/tax receipts with knowledge of practical tax receipting protocol.

•Responds to donor inquiries via phone and email, including gift documentation/acknowledgement, credit card updating, memorial gift notifications or tallies, or special gift follow-up.

•Reconciles with Finance department at month-end; includes troubleshooting and auditing data.

Systems and Database Management (25%):

•Manages all aspects of the Raiser’s Edge NXT database including data integrity, processing updates and corrections in a timely manner.

•This management includes troubleshooting gift batch errors, merging duplicate constituents, and regularly updating donors’ contact information, mailing preferences, household relationships and deceased statuses.

Reporting and Other Functions (25%):

•Develops reports and manages the regular distribution of data, including monthly fundraising report which summarizes department performance metrics and fundraising progress toward goals.

•Produces queries, reports, and lists needed by development and communications staff for mailings, email segmentation, portfolio management, and events management.

•Supports development staff in creating reports/lists within Raiser’s Edge NXT, including revenue progress in real-time, tasks and actions, and call lists.

•Manages estate gift entry, paperwork, filing, and communications.

The duties and responsibilities described are not a comprehensive list and that additional tasks may be assigned as necessitated by organizational demands.

Qualifications/Skills:

•Bachelor’s degree or equivalent experience

•Advanced knowledge of Microsoft Office Suite, with specific emphasis on Excel (PivotTables, vlookups, sums and counts, if statements) , Word (formatting, mail merges), and Outlook, respectively

•At least 1-2 years’ experience working within donor databases, with a strong preference for experience with Blackbaud/Raiser’s Edge NXT and the Raiser’s Edge database functions

oOther experience in CRM platforms such as Salesforce may be substituted

•Customer service orientation with problem-solving and de-escalation skills

•Ability to type quickly and accurately

•Strong interpersonal oral and written communications skills - required for effective communication with donors, teammates, and other departments

•Excellent attention to detail and organizational skills, including physical and digital file management

•An analytical mindset

•Commitment to EFAA’s mission, vision and values

Working Environment, Physical Activities and Equipment Used: Typical office environment. Regularly uses computers for data input and other work. Take proper safety precautions while at work, reports unsafe circumstances and takes action to prevent accidents.

Compensation: This is a part-time temporary position. The pay range for this position is $24.00 - $28.00 per hour. Competitive pay commensurate with education and experience. This is a temporary, part-time position and is ineligible for EFAA benefits programs.

How to Apply: Please email your cover letter and resume to resumes@efaa.org with the subject line “Temporary Development and Database Administrator”. Applications will be reviewed on a rolling basis.

Non-Discrimination Policy: Our people are the foundation of who we are as an organization. Attracting, hiring and retaining diverse talent enables us to be more innovative and better serve our employees, volunteers, participants, and the community. EFAA is dedicated to the principles of equal employment opportunity (EEO). We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, regardless of age, race, sex, color, religion, creed, national origin or ancestry, disability, military status, familial status, sexual orientation, marital status, gender identity or expression, genetic information or characteristics, parenthood, custody of a minor child, pregnancy or any protected class under applicable Federal, State or local laws that is not listed above